Cancellation, Returns and Refunds Policy
This Policy governs the conditions applicable to cancellations, returns and refunds in relation to the services and products offered by Stringer Castelldefels.
1. Right of withdrawal (physical products)
In the case of distance contracts, the customer has a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without needing to provide justification.
To exercise this right, the customer must communicate their decision to withdraw by means of an unequivocal statement sent to the email address provided in the service provider's contact details.
The product must be returned in perfect condition, without having been used beyond what is necessary to establish its nature, characteristics and functioning.
The customer will bear the direct costs of return, unless the product has defects, damage or lacks conformity.
2. Defective products or lack of conformity
If the product has defects or damage, or does not conform to the contract, the customer will be entitled to repair, replacement, a price reduction or termination of the contract, in accordance with applicable regulations.
In such cases, the service provider will bear the costs of collecting or returning the product, as well as fully refunding the amounts paid where applicable.
3. Refunds
In the event of a valid withdrawal, the refund will be made using the same payment method used in the original transaction, unless otherwise expressly agreed.
The refund may be withheld until the goods have been received or until the customer has provided sufficient proof of their return.
The maximum period for issuing the refund will be fourteen (14) calendar days from receipt of the withdrawal request.
4. Exclusions from the right of withdrawal
The right of withdrawal will not apply in the cases provided for by applicable regulations, including, among others:
Customized products or products made to the customer's specifications.
Fully performed services, where the customer has given prior consent and acknowledged the loss of the right of withdrawal.
Service bookings for specific dates or periods.
5. Cancellation of bookings or services
When contracting services or making bookings (for example, appointments, use of facilities or the provision of professional services), the following conditions may apply:
Cancellation must be made with the minimum notice indicated at the time of booking.
In the event of cancellation outside the established period or failure to attend ("no-show"), the service provider may retain all or part of the amount paid.
6. Liability
Liability for products, services, cancellations and refunds rests exclusively with the service provider or seller.
The technology platform used to manage bookings or payments acts solely as an infrastructure provider and assumes no liability for the products or services offered.